Introducing MercerBell, Australia’s leading
customer experience agency
Play Reel

What we do

It’s not enough these days to just do one thing well. Without best of breed skills and collaboration across all of the key pillars that affect a customer’s brand experience, the results can fall short. And with that, your customer can be quickly lost. MercerBell brings together leaders in Creative, Data, Social, Technology, Strategy and User Experience, to develop seamless solutions designed to get, keep and grow your most valuable assets. Your customers.

Our reel is just a taste of what we do. Look out for more on how MercerBell approaches Customer Experience to be launched online soon. In the meantime, why not get in touch with Nick or Julie?

  • Creative Creative
  • Data Data
  • Social Social
  • Technology Technology
  • Strategy Strategy
  • User Experience User Experience

Like to know more?

  • Nick Mercer

    Nick Mercer

    Nick co-founded MercerBell in 1999 and has since helped it grow into Australia’s leading Customer Experience agency, with a staff of 65 and a client list of Australian blue chip brands such as Toyota, Qantas, Foxtel and Allianz Australia. He plays a prominent role in the communications industry, having served on the ADMA Board of Directors, chaired the Effectiveness Awards and is a regular speaker at the ADMA Forum.

  • Julie Dormand
    Managing Director

    Julie Dormand

    Julie has over 20 years’ experience working both agency and client side, but for the past 15 years has been proud to call MercerBell home. From relationship marketing to communication campaigns, she boasts a wealth of industry experience, but she is just as passionate about staff training and agency culture – something MercerBell is renowned for. Julie was also the inaugural winner of the 2014 ADMA Jon Clark Award for Outstanding Contribution to the industry.

  • Contact